Manage Your Empire Benefits
Your online account is the place to check your benefits and know how much you are covered for services and prescriptions. You can also estimate costs and change your coverage with a different plan.
As an Empire member, your online account offers access to information about your plan whenever you need it. Register today or log in to view your benefits, check claims, find care or start a Live Chat with us. You can also download the Sydney Health app to access your information and chat on the go.
Check benefits
Not sure if a procedure is covered? Log in to your account to know if you are covered and learn how much you may need to pay.
Find care & estimate costs
Search for doctors that are covered by your plan in the Find Care tool. You can also compare care options and get estimated costs to help you understand what you may have to pay before you go to your doctor.
Manage prescriptions
Locate a pharmacy in your plan, switch to convenient home delivery, price a medication, and much more.
Change coverage
Are you a member looking to renew your coverage? If you have an individual or family plan with Empire, you can renew, or shop new plans and switch during open enrollment.
Pay Your Bills
Monthly payments
With insurance, you make monthly payments for your plan. As an Empire member, you can set up bill pay to make convenient, automatic payments through your online account. If you are a new member and just selected a plan, you will need to pay your first month’s bill before coverage starts.
Claims
When you go to the doctor, they send us a claim for services. We’ll take the claim, or bill, and pay our part. Sometimes, you’ll owe a part of the bill as well. We’ll let you know based on what your plan covers. Check your online account to find out.
ID Cards
When you sign up for an Empire plan, we will send you an ID card in the mail. Use this card whenever you go to the doctor so that they can look up your insurance information. If you lose your card, you can always request a new one and print out a temporary ID card online.
