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Information for New York

Welcome New York Federal Employees

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Customer Service and Support

Have questions about a claim, need help finding a provider, or have a question about a medical facility? We’re here to help. Call during our business hours or mail claims to the addresses provided.

Empire Blue Cross Blue Shield

Customer Service Hours

8 a.m. to 5:30 p.m. (EST)
Monday – Friday

General Information

call 800-522-5566

Send Claims To

Empire Blue Cross Blue Shield
PO Box 3876, Church Street Station
New York, N Y 10008-3876

Blue Cross and Blue Shield Service Benefit Plans

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